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FAQs

Shipping, Returns and Refunds

Outbound UK shipping is free. We generally use a Royal Mail Tracked and Signed For service.

International shipping usually incurs an additional £15 cost. We will use a recognised courier such as Fedex or DHL and provide all tracking information.

Return Shipping costs, unless the result of an error on our behalf, are the responsibility of the customer. All returns remain the responsibility of the customer until received by Alexis Amor. Please use a tracked service.

All returns must be in their original condition without personalisation (such as prescription lenses, adjustments etc.), be unworn and arrive with all supplied accessories.

Please include a copy of the original invoice with your return.

Return address: Alexis Amor Ltd, 7 King Street, Richmond, TW9 1ND, UK.

Refunds will generally be processed within 48 hours.

How can I try your frames?

If you would like to try one or more frames please order them online and then, once received and tried, either return them to have the prescription lenses fitted, take them to a trusted optician to have the prescription lenses fitted, or, if not suitable, for a refund.

If you would like us to add prescription lenses please a copy of your prescription and a selfie of you wearing the spectacles before they’re returned (for sunglasses, please call). This will allow us to measure your pupil position and accurately fit the lenses.

Which prescription lenses do I need?

If you would like to add lenses to your order but are uncertain what to choose, please a copy of your prescription and we’ll be happy to advise.

Varifocals (Progressives)

We can provide varifocal lenses from the world's leading brands at hugely competitive prices. Although we can do many more, we generally use the latest products from Essilor (Varilux) or Zeiss and are generally around 30% cheaper than our high street competitors.

There are a bewildering number of options when considering which varifocal to choose but, in order to simplify, we’ll usually recommend the best that is currently available. The Zeiss Smartlife or the top end of the Varilux ranges are, in our opinion, as good as they get.

A general guide:

Zeiss Smartlife Plus with Duravision Platinum from £275
Zeiss Smartlife Superb with Duravision Platinum from £305
Zeiss Smartlife Individual with Duravision Platinum from £380

Varilux Comfort Max with Crizal Sapphire HR from £235
Varilux Physio 3.0 with Crizal Sapphire HR from £310
Varilux XTrack2 with Crizal Sapphire HR from £380

Sustainability

We are a small, growing brand that prides itself on our ability to relate directly with and respond quickly to our customers.

This dedicated approach is also evident in the attitude we maintain towards our sustainability. Where possible, and without compromising quality or efficiency, we will attempt to use modern sustainable materials and methods. Our high quality products are produced in limited quantities and are sourced from conscientious manufacturers and suppliers.

We will always try to adopt new technologies as their costs, delivery times and minimum quantities become less prohibitive. For example, where we can, we use recycled acetates, where we can’t, we stick with the environmentally conscious and always chemically improving acetates supplied by the market leaders. It is also necessary to ship our products internationally and to this end, all our freight movements are Carbon Neutral offset.

As our customers have become increasingly concerned with the provenance of their purchases, so have we.

Careers

If you are enthusiastic, creative and motivated, we want you to join our small, growing multi-talented team. Optical experience is welcome but not necessary.

Please and in 100 words or so tell us about you and how you’d like to be involved.