Outbound UK shipping is free. We generally use a Royal Mail Tracked and Signed For service.
International shipping usually incurs an additional £15 cost. We will use a recognised courier such as Fedex or DHL and provide all tracking information.
Return Shipping costs, unless the result of an error on our behalf, are the responsibility of the customer. All returns remain the responsibility of the customer until received by Alexis Amor. Please use a tracked service.
All returns must be in their original condition without personalisation (such as prescription lenses, adjustments etc.), be unworn and arrive with all supplied accessories.
Please include a copy of the original invoice with your return.
Return address: Alexis Amor Ltd, 7 King Street, Richmond, TW9 1ND, UK.
Refunds will generally be processed within 48 hours.